Pre-crisis, 80% of organizations expected to compete mainly based on CX. The customer focus remains crucial, but the crisis has changed how companies approach satisfying customers to drive overarching brand relevancy. Leaders are staying relevant through the...
Jabian Consulting frequently hosts intimate roundtables with like-minded leaders to foster connections and share insights. On May 13, we hosted a virtual ‘Meeting of the Minds’ with 18 CX leaders across four cities. The Jabian-facilitated discussion...
This won’t be like the usual COVID-19 risk pieces we’ve all been inundated with lately. We’re going to take a positive and practical tone towards risk even while we recognize that organizations are overwhelmed, and drastic measures are being taken. So, let’s put that...
The other day, a colleague was sharing an idea on a six-person video call when a wall of orange and white calico overtook her video window. Not missing a beat, she kept talking, calmly lifting her cat and setting it on the floor. The intruder made me and everyone else...
For me, approaching being a leader or a manager starts with your mindset. A mindset is a set of attitudes and beliefs that drive what you do and why you do it. In our first article of the series, Deven touched on several skillsets and attributes needed to be...
On a recent business call, my colleagues and I introduced ourselves and shared a quick comment as to what our biggest “positive” outcome has been through spending time at home under quarantine in response to the novel Corona virus. The group was polarized. Those who...
Over the years, I’ve come to recognize how much my well-being and productivity is affected by my habits, both good ones and bad ones. The pandemic is wreaking havoc on my habits, and from what I can tell, I’m not alone. Studies show that habits can take...
I mean really. Hard. Even as a spectator, it’s obvious. Inevitably, somewhere along the route, someone will be holding up a sign that says, “You do realize the first person to do this died, right?” Well that’s encouraging…. But long before running the Marathon...
If you are like me, you have spent the last several weeks trying to determine how to contribute as a recruiter in this new world we are living in. We are all experiencing what I describe as whiplash as a result of the amazing economy and candidate driven market we...
As a local market consultancy, we connect with a lot of people on a regular basis. We work with our clients onsite, volunteer with them on professional boards and associations, perform community service with them at non-profit organizations, and even run into them at...