We have now shared a few viewpoints on leadership and management regarding how both skillsets are needed and overlap in individuals and organizations. Amir shared his perspective on turning on the leadership switch, a piece that highlighted how managers can be leaders...
Business leaders must revisit their 2020 goals and success metrics to account for the ripple effects caused by Covid-19. As you and your business continue adjusting to this new normal, you should use this time as a chance to improve goal setting processes. It is even...
Organizations are working in a different business landscape: a rapid and forced shift to a virtual and remote world. The silver lining to this is that remote work enables companies to hire flexible and contingent staff, and is an opportune time to think cost consciously about open and future requisitions in favor of those who may not have been traditionally thought of in the past for certain roles. Enter: Generation Z.
In line with its long tradition of local community-based impact, Jabian Consulting announced today the creation of the Jabian Recovery Fund (jRF). Through the jRF, Jabian will be awarding three not-for-profit and three for-profit organizations a total...
In The Five Dysfunctions of a Team, one of his numerous best-sellers, Patrick Lencioni spends a great deal of time outlining one of the leading causes of team dysfunction: the absence of trust. Lencioni outlines how the foundation of any successful team is trust...
Pre-crisis, 80% of organizations expected to compete mainly based on CX. The customer focus remains crucial, but the crisis has changed how companies approach satisfying customers to drive overarching brand relevancy. Leaders are staying relevant through the...
Jabian Consulting frequently hosts intimate roundtables with like-minded leaders to foster connections and share insights. On May 13, we hosted a virtual ‘Meeting of the Minds’ with 18 CX leaders across four cities. The Jabian-facilitated discussion...
This won’t be like the usual COVID-19 risk pieces we’ve all been inundated with lately. We’re going to take a positive and practical tone towards risk even while we recognize that organizations are overwhelmed, and drastic measures are being taken. So, let’s put that...
The other day, a colleague was sharing an idea on a six-person video call when a wall of orange and white calico overtook her video window. Not missing a beat, she kept talking, calmly lifting her cat and setting it on the floor. The intruder made me and everyone else...
For me, approaching being a leader or a manager starts with your mindset. A mindset is a set of attitudes and beliefs that drive what you do and why you do it. In our first article of the series, Deven touched on several skillsets and attributes needed to be...