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Leadership and Management: Transparency

By Deven Rayjada

by Grace Culleton | Jun 18, 2020 | Uncategorized

We have now shared a few viewpoints on leadership and management regarding how both skillsets are needed and overlap in individuals and organizations. Amir shared his perspective on turning on the leadership switch, a piece that highlighted how managers can be leaders...

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Rethinking your Organizational Goals for Recovery

By Danny Gattas

by Grace Culleton | Jun 9, 2020 | Uncategorized

Business leaders must revisit their 2020 goals and success metrics to account for the ripple effects caused by Covid-19. As you and your business continue adjusting to this new normal, you should use this time as a chance to improve goal setting processes. It is even...

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Ready, Set, (Gen) Zoom…

By Kathryn Healy

by Grace Culleton | Jun 3, 2020 | Blog

Organizations are working in a different business landscape: a rapid and forced shift to a virtual and remote world. The silver lining to this is that remote work enables companies to hire flexible and contingent staff, and is an opportune time to think cost consciously about open and future requisitions in favor of those who may not have been traditionally thought of in the past for certain roles. Enter: Generation Z.

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Jabian Establishes Fund to Help Assist Recovery of Organizations Impacted by COVID-19 Pandemic

by Grace Culleton | Jun 3, 2020 | News, Uncategorized

In line with its long tradition of local community-based impact, Jabian Consulting announced today the creation of the Jabian Recovery Fund (jRF). Through the jRF, Jabian will be awarding three not-for-profit and three for-profit organizations a total...

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Trust: The Great Divider Between Leaders and Managers

By Dwayne Foster

by Grace Culleton | May 29, 2020 | Uncategorized

In The Five Dysfunctions of a Team, one of his numerous best-sellers, Patrick Lencioni spends a great deal of time outlining one of the leading causes of team dysfunction: the absence of trust. Lencioni outlines how the foundation of any successful team is trust...

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Adapting Your Brand Loyalty Approach After COVID-19

By Steven Lubel

by Grace Culleton | May 29, 2020 | Uncategorized

Pre-crisis, 80% of organizations expected to compete mainly based on CX. The customer focus remains crucial, but the crisis has changed how companies approach satisfying customers to drive overarching brand relevancy. Leaders are staying relevant through the...

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Meeting of the Minds- Insight into CX strategies amidst COVID-19

By Lydia Slotten

by Grace Culleton | May 28, 2020 | Uncategorized

Jabian Consulting frequently hosts intimate roundtables with like-minded leaders to foster connections and share insights. On May 13, we hosted a virtual ‘Meeting of the Minds’ with 18 CX leaders across four cities. The Jabian-facilitated discussion...

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Risk Management: Move from Crisis to Opportunity

By Sid Feagin, Amanda Meng, and Scott Gardner

by Grace Culleton | May 20, 2020 | Blog

This won’t be like the usual COVID-19 risk pieces we’ve all been inundated with lately. We’re going to take a positive and practical tone towards risk even while we recognize that organizations are overwhelmed, and drastic measures are being taken. So, let’s put that...

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Open Up! – Webcams, Sounds from Home, and Authenticity

By Fred Jewell

by Grace Culleton | May 12, 2020 | Blog

The other day, a colleague was sharing an idea on a six-person video call when a wall of orange and white calico overtook her video window. Not missing a beat, she kept talking, calmly lifting her cat and setting it on the floor. The intruder made me and everyone else...

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Is Your Leadership Light Switch On?

By Amir Poonsakvarasan

by Grace Culleton | May 12, 2020 | Blog

For me, approaching being a leader or a manager starts with your mindset. A mindset is a set of attitudes and beliefs that drive what you do and why you do it. In our first article of the series, Deven touched on several skillsets and attributes needed to be...

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