Resources for Managing Through the COVID-19 Disruption

Does Your Operating Model Need a Post-Crisis Refresh?

Crises present unforeseen market opportunities, amplify existing problems, or create new challenges for your current operating model. Leaders should evaluate how their companies’ operating model enables them to accelerate recovery, capitalize on new opportunities, and win against tough competition.

Create Better Solutions with Design Thinking

Design Thinking is a human-centric, iterative approach to problem solving. It starts with understanding people and their needs and brings together diverse perspectives. Given our current environment, putting people and their experiences at the center of problem solving will help generate solutions that directly meet today’s challenges.

Avoiding Unnecessary Downtime

Organizations that have good incident management policies and procedures are proven to be more resilient. Read the three steps you can take to de-risk your downtime, improve the speed of resolution, and drive lessons learned from each incident.

The Challenges of Forecasting During a Black Swan Event

Chances are, your numbers have looked a lot different since the start of the pandemic in March 2020. To make the right decisions, you must decide which data are still useful to you and how to make predictions in a time of great uncertainty.

Is Process Automation Your Next Cost Savings Lever?

One cost saving option is process automation, which allows businesses to scale while reducing costs. Not every process, however can or should be automated. Use these tools to identify and prioritize potential areas in your organization that may have processes ready for automation.

Procurement Maturity Assessment

There are five critical elements for effective procurement management: strategy, data, organizational structure, processes and systems, and procurement philosophy. Working through a structured series of questions can identify key improvement opportunities for your procurement capability.

Building Actionable Dashboards

As your organization continues to collect and monitor external data on commercial, financial, political, and social trends and behaviors through this crisis, how can you combine new data with internal KPIs to make decisions quickly and track recovery progress?

Relationship-Oriented Trade Working Capital

This next normal includes phasing how operations ramp back up, reversing deep cuts, and ensuring working capital availability. Supplier and customer dynamics can become relative strengths for your business as you convert to a relationship approach.

Culture After Crisis

As organizations turn their focus to rebuilding and recovering from the COVID-19 pandemic, one thing that should not be overlooked is the impact on culture.

COVID-19 As a Catalyst for Talent Strategy

Now is the right time to evaluate your people strategy. A well aligned talent strategy will enable your business to weather this crisis and emerge in a stronger financial and competitive position as your organization recovers.

Talent Redeployment During COVID-19

How do you ensure your talent is engaged and ready for redeployment and growth? The key to success during this time is to have the right talent in the right place at the right time.

“Returning to Work” Perspective

As states begin to relax and lift stay-at-home orders as part of the “Opening Up America Again” federal guidelines, businesses will need well-defined and individualized plans for each location to ensure the health and safety of their employees while running effective operations. Jabian recommends considering three core areas.

Communicating Effectively During Times of Crisis

Now more than ever, it is important for employers to streamline and customize how they connect with their people and support them in getting through the stages as effectively as possible.

Rebuilding Your P&L

As we think about our ramp-up to the next normal, now is the time to be even more nimble when re-balancing your P&L with empowered employees, customers, and suppliers to enable the flexibility that will be required as the global economy recovers.

Reforecasting Commercial Plans

During turbulent times, commercial plans require a refresh. Plans that were relevant just a few months ago during annual planning sessions may no longer be relevant for multiple reasons: business models had to change quickly, long-term strategy was trumped by immediate needs, and not responding was riskier than acting with urgency.

Project Prioritization During Recovery

While emerging from a major business disruption, project prioritization is essential to identify which initiatives need to accelerate, which to launch, and which to stop.

Strategic Plan Re-alignment During Recovery

When emerging from a major business disruption, a revised strategic plan is essential to understanding how the company will adapt and grow in the marketplace.

Solving for the Customer in Crisis Through Recovery: Toolbox

Use the contents of this toolbox to inspire your voice of the customer activities – from rapid insights assessment through experience design and implementation.

Four Ways the COVID Pandemic is Impacting CX

Amidst the current pandemic and stay-at-home orders, how do you best understand and deliver on what your customers care about most? We’ve posed various questions across four categories to help you think through ways to have an impact on your customers.

Optimizing the Digital Experience

COVID-19 has accelerated the shift of customer behavior to digital channels whether through shopping or customer service. Alternative methods and channels to serve the customer can expand revenue, reduce costs, and drive customer satisfaction. Product managers, UX designers, and marketers must adapt and scale to meet these new demands and retain the new channel mix […]

Solving for the Customer in Crisis Through Recovery

Five key things that organizations should do right now to assess where their customer experience can be improved.

Risk Management: IT Disaster Recovery Planning

There are six main categories to consider when evaluating the alignment of a Disaster Recovery Plan with Business Continuity objectives. Working through a structured series of questions focused on areas of potential business process change can identify key improvement opportunities.

Risk Management: Business Continuity Management

With the shift in business goals, work locations, processes, and associated IT usage, IT should consider how these changes may require enhancements to existing Business Continuity Management and supporting capabilities. Working through a structured series of questions can identify gaps and areas to enhance Business Continuity Management to align with the business needs of the […]

Risk Management: Reevaluating & Prioritizing for the Next Normal

During this pandemic, even organizations that had good risk management policies in place are re-evaluating their plans. As a business leader, you must ensure the right people and dollars are being used where they will make the most impact and mitigate exposure. As decisions are made to deploy your limited resources, how do you decide […]

Procurement Response to Business Disruption

As disruption impacts your business, how will your procurement team adapt their strategy to sustain value and manage vendor risk?

Preparing Your Business for the Coronavirus: How Each Department is Impacted and How to Plan Ahead

Being prepared is the best way to minimize any long-term damage and navigate through uncertainty with the best possible outcomes.

Planning for the Recovery and Preparing for Our Next Normal

What you need to be thinking about today and how to properly plan for the recovery.

In-Crisis and After-Action Reviews

Whether you are navigating through a crisis or have recently emerged from one, it is critical for leaders to capture cross functional feedback on the effectiveness of their organization’s response.

Rebuild and Realize Your M&A Growth Strategy in the Wake of Market Disruption

Effectively Managing Workforce Costs in Times of Crisis

As part of your organization’s coordinated response to the COVID-19 crisis, the Chief Human Resource Officer should drive the development of a robust approach to assess and manage workforce cost reduction efforts.

Cost Control Self-Assessment

Use this tool to help you identify gaps and areas of critical concern when thinking through near-term cost control strategy.

Cost Management for HR Executives

Has the COVID-19 crisis triggered the need to explore cost reduction or cost management opportunities within your HR organization? HR Executives must take a critical look across all aspects of the HR function and identify areas where costs can be optimized to plan for the future.