Resources for Managing Through the COVID-19 Disruption
COVID-19 Response and Planning
Building Actionable Dashboards
As your organization continues to collect and monitor external data on commercial, financial, political, and social trends and behaviors through this crisis, how can you combine new data with internal KPIs to make decisions quickly and track recovery progress?
Relationship-Oriented Trade Working Capital
This next normal includes phasing how operations ramp back up, reversing deep cuts, and ensuring working capital availability. Supplier and customer dynamics can become relative strengths for your business as you convert to a relationship approach.
COVID-19 As a Catalyst for Talent Strategy
Now is the right time to evaluate your people strategy. A well aligned talent strategy will enable your business to weather this crisis and emerge in a stronger financial and competitive position as your organization recovers.
Talent Redeployment During COVID-19
How do you ensure your talent is engaged and ready for redeployment and growth? The key to success during this time is to have the right talent in the right place at the right time.
“Returning to Work” Perspective
As states begin to relax and lift stay-at-home orders as part of the “Opening Up America Again” federal guidelines, businesses will need well-defined and individualized plans for each location to ensure the health and safety of their employees while running effective operations. Jabian recommends considering three core areas.
Communicating Effectively During Times of Crisis
Now more than ever, it is important for employers to streamline and customize how they connect with their people and support them in getting through the stages as effectively as possible.
Re-building Your P&L
As we think about our ramp-up to the next normal, now is the time to be even more nimble when re-balancing your P&L with empowered employees, customers, and suppliers to enable the flexibility that will be required as the global economy recovers.
Re-Forecasting Commercial Plans
During turbulent times, commercial plans require a refresh. Plans that were relevant just a few months ago during annual planning sessions may no longer be relevant for multiple reasons: business models had to change quickly, long-term strategy was trumped by immediate needs, and not responding was riskier than acting with urgency.
Project Prioritization During Recovery
While emerging from a major business disruption, project prioritization is essential to identify which initiatives need to accelerate, which to launch, and which to stop.
Strategic Plan Re-alignment During Recovery
When emerging from a major business disruption, a revised strategic plan is essential to understanding how the company will adapt and grow in the marketplace.
Solving for the Customer in Crisis Through Recovery: Toolbox
Use the contents of this toolbox to inspire your voice of the customer activities – from rapid insights assessment through experience design and implementation.
Four Ways the COVID Pandemic is Impacting CX
Amidst the current pandemic and stay-at-home orders, how do you best understand and deliver on what your customers care about most? We’ve posed various questions across four categories to help you think through ways to have an impact on your customers.
Optimizing the Digital Experience
COVID-19 has accelerated the shift of customer behavior to digital channels whether through shopping or customer service. Alternative methods and channels to serve the customer can expand revenue, reduce costs, and drive customer satisfaction. Product managers, UX designers, and marketers must adapt and scale to meet these new demands and retain the new channel mix […]
Solving for the Customer in Crisis Through Recovery
Five key things that organizations should do right now to assess where their customer experience can be improved.
Risk Management: IT Disaster Recovery Planning
There are six main categories to consider when evaluating the alignment of a Disaster Recovery Plan with Business Continuity objectives. Working through a structured series of questions focused on areas of potential business process change can identify key improvement opportunities.
Risk Management: Business Continuity Management
With the shift in business goals, work locations, processes, and associated IT usage, IT should consider how these changes may requireenhancements to existing Business Continuity Management and supporting capabilities. Working through a structured series ofquestions can identify gaps and areas to enhance Business Continuity Management to align with the business needs of the“New Normal”.
Risk Management: Re-evaluating & Prioritizing for the Next Normal
During this pandemic, even organizations that had good risk management policies in place are re-evaluating their plans. As a business leader, you must ensure the right people and dollars are being used where they will make the most impact and mitigate exposure. As decisions are made to deploy your limited resources, how do you decide […]
Procurement Response to Business Disruption
As disruption impacts your business, how will your procurement team adapt their strategy to sustain value and manage vendor risk?
Preparing Your Business for the Coronavirus: How Each Department is Impacted and How to Plan Ahead
Being prepared is the best way to minimize any long-term damage and navigate through uncertainty with the best possible outcomes.
Planning for the Recovery and Preparing for Our Next Normal
What you need to be thinking about today and how to properly plan for the recovery.
In-Crisis and After-Action Reviews
Whether you are navigating through a crisis or have recently emerged from one, it is critical for leaders to capture cross functional feedback on the effectiveness of their organization’s response.
Rebuild and Realize Your M&A Growth Strategy in the Wake of Market Disruption
To recognize new value opportunities that drive business objectives and mitigate looming risks, organizations must modify their M&A strategies.In the wake of market disruption, organizations can stay ahead of competition and accelerate benefits realization by re-valuing targets, reviewing funding sources, and analyzing integration impacts.
Effectively Managing Workforce Costs in Times of Crisis
As part of your organization’s coordinated response to the COVID-19 crisis, the Chief Human Resource Officer should drive the development of a robust approach to assess and manage workforce cost reduction efforts.
Cost Control Self-Assessment
Use this tool to help you identify gaps and areas of critical concern when thinking through near-term cost control strategy.
Cost Management for HR Executives
Has the COVID-19 crisis triggered the need to explore cost reduction or cost management opportunities within your HR organization? HR Executives must take a critical look across all aspects of the HR function and identify areas where costs can be optimized to plan for the future.
Dealing with Disruption
Strategic Maintenance: Is Your Strategy Still Realistic?
Companies must invest in tools and metrics to make sure projects in their strategic plans remain aligned as times change.
Risk Mitigation: Hindsight is 20-20
It is vital to carve out time to address system security issues in advance, before you have the pressure of a full-blown data breach.
Linking Strategy to Outcomes
How properly implemented portfolio management strategies can help companies balance resources, align investments with strategy – and even help say ‘no’ once in a while.
It’s Officially Time to Self-Disrupt
Today, we see change and disruption happening at an increasingly rapid pace thanks to technology and integration.
Engagement with Distributed Teams
Whether your teams are distributed, co-located, or a mix of both, the tenets of engagement are the same. Only the execution is modified.
How to Take Control of Your Personal Data
Four initial steps to secure your data and remain informed of its use during the COVID-19 pandemic. The economic impact of COVID-19 has forced many Americans to reevaluate spending habits and reconcile plans. Some are refinancing mortgages, taking out loans, and adjusting budgets. These are trying and uncertain times, and the added hassle of incorrect, […]
Internal Communications in the Time of COVID-19
By Amir Poonsakvarasan As a local market consultancy, we connect with a lot of people on a regular basis. We work with our clients onsite, volunteer with them on professional boards and associations, perform community service with them at non-profit organizations, and even run into them at the grocery store. COVID-19 has changed much of […]
Is Your Leadership Light Switch On?
For me, approaching being a leader or a manager starts with your mindset. A mindset is a set of attitudes and beliefs that drive what you do and why you do it. In our first article of the series, Deven touched on several skillsets and attributes needed to be successful as a manager and a […]
Lessons from a Pandemic: The People Side of Business Transformation
By Amir Poonsakvarasan I’m writing this post from my dining room table, joining millions of people around the world working from home to slow down a global pandemic unlike anything we have seen in over a century. The COVID-19 pandemic has touched every facet of our professional and personal lives. It has forced companies large […]
Marathons are hard.
By Chuck Sparrow I mean really. Hard. Even as a spectator, it’s obvious. Inevitably, somewhere along the route, someone will be holding up a sign that says, “You do realize the first person to do this died, right?” Well that’s encouraging…. But long before running the Marathon — it’s the decision that even attempting to run a marathon is, […]
Open Up! – Webcams, Sounds from Home, and Authenticity
The other day, a colleague was sharing an idea on a six-person video call when a wall of orange and white calico overtook her video window. Not missing a beat, she kept talking, calmly lifting her cat and setting it on the floor. The intruder made me and everyone else on the call smile, but […]
The Evolution of the Business Environment: Adapting After Change
On a recent business call, my colleagues and I introduced ourselves and shared a quick comment as to what our biggest “positive” outcome has been through spending time at home under quarantine in response to the novel Corona virus. The group was polarized. Those who identified as “introverts” found the shelter in place exercise to […]
Risk Management: Move from Crisis to Opportunity
This won’t be like the usual COVID-19 risk pieces we’ve all been inundated with lately. We’re going to take a positive and practical tone towards risk even while we recognize that organizations are overwhelmed, and drastic measures are being taken. So, let’s put that rally cap on, throw some water on the face, and have […]
Meeting of the Minds- Insight into CX strategies amidst COVID-19
Jabian Consulting frequently hosts intimate roundtables with like-minded leaders to foster connections and share insights. On May 13, we hosted a virtual ‘Meeting of the Minds’ with 18 CX leaders across four cities. The Jabian-facilitated discussion centered on experience strategies amidst COVID-19, plans for recovery, and how experiences may transform in the next normal. In […]