Strategy That Works Podcast

What makes businesses successful? Our podcast features discussions with business leaders across management, strategy, technology, marketing, and human capital that explore what successful companies are doing to stay on top.

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Podcast Episodes

The Human Side of AI: Employee Engagement, Adoption, and Leading in the Age of Agents

Featuring: Brian Betkowski, Ed Haines, and Will Funderburg

Why so many employees freeze when faced with AI, why security and autonomy are the most disrupted engagement drivers right now, and what leaders can actually do about it.

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The Real Reasons Companies Aren’t Moving Faster on AI

Featuring: Brian Betkowski, Ed Haines, and Will Funderburg

AI technology is advancing extremely fast, but business adoption is lagging due to practical, human, and organizational barriers—not ignorance.

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AI, Volatility, and the Future of Supply Chain Decision-Making

Featuring: Brian Betkowski, Ed Haines, and Greg Giesecke

Supply chain volatility is no longer a rare “black swan” event, it’s constant and structural, and companies must adapt their thinking, tools, and processes accordingly.

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Leadership Through Service: Building Trust, Teams, and Impact

Featuring: Brian Betkowski, Ed Haines, and Dr. Kofi Smith

In this deeply personal and inspiring episode, Brian Betkowski and Ed Haines sit down with Dr. Kofi Smith to explore the journey from self-doubt to impactful leadership. Kofi shares his experiences overcoming early struggles with confidence, navigating pivotal career moments, and building high-performing teams through trust and service.

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Navigating AI as an Executive

Featuring: Brian Betkowski and Ed Haines

AI is advancing at a pace that is overwhelming even the most experienced executives. Faced with rapid change, fragmented tools, and unclear ROI, many organizations are choosing inaction. The discussion unpacks why this happens, the risks of waiting, and how leaders can make progress.

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From Synergies to Systems: The Next Era of Deal Making

Featuring: Rob Amberg, Brian Betkowski, and Dan Hickey

Mergers and acquisitions are still active, but the logic behind them is evolving. In this episode, we are joined by Dan Hickey to explore how the next decade of deals will be less about financial engineering and scale, and more about building position, influence, and ecosystem advantage.

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The Human Side of AI Transformation

Featuring: Rob Amberg, Brian Betkowski, and Karen Dernavich

AI adoption is accelerating, but most organizations are underestimating the human side of the change. In this episode of our Strategy That Works podcast, unpack why AI transformations stall, how leaders build trust and curiosity, and what it takes to move teams from fear to ownership.

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From Automation to Orchestration: Rethinking CX with AI

Featuring: Brian Betkowski, Brittany Christian, and Ed Haines

We explore how AI can enable true orchestration across channels, and what the future of omnichannel, human-centered customer experience may look like over the next decade.

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Unlocking Hidden Value: Strategies for Seamless Operations

Featuring: Brian Betkowski, Ed Haines, and Will Funderburg

Discover how to align strategy, people, process, and technology; overcome siloed mindsets; and reinvest savings into growth initiatives.

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Technology and Operational Impacts on the Future of Hospitality

Featuring: Brian Betkowski, Ed Haines, and Ryan Briley

What do breakfast buffets, brand loyalty, and digital innovation have in common? Hospitality—and it’s changing fast.

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Robotic Process Automation

Featuring: Will Funderburg and Jed Manfull

This episode is all about Robotic Process Automation (RPA) and what it is, how it’s useful, and some best practices for companies looking to implement it.

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What Is Omnichannel Customer Experience

Featuring: Steven Lubel and Callie Wheatley

In this episode, we discuss customer experiences and specifically, an omnichannel approach to CX. We’ll discuss what it is, how it’s different than omnichannel marketing, and how companies can put it into practice for improved results. We’re joined today by Callie Wheatley and Steven Lubel, both management consultants with Jabian Consulting.

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The People Side of Business Transformation

Featuring: Fred Jewell and Tracy Reznik

Today we’re talking about the people side of business transformation, which is the cornerstone of any successful transformation effort. To discuss what works and what doesn’t, we’re joined by Fred Jewell, senior strategic advisor at Jabian Consulting, and author of the people strategies book “We Can’t Do It Alone.” We’re also joined by Tracy Reznik, director and human capital lead at Jabian Consulting.

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Business Transformation Best Practices Explained

Featuring: Gokhan Guley

This episode is everything you wanted to ask about business transformation, which on the surface can sound like an overwhelming effort, but it doesn’t have to mean worldwide scale change. To help us understand it better, we’re speaking with Gokhan Guley, a director at Jabian Consulting’s Charlotte office and an expert on business transformation strategies.

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Diversity & Inclusion

Featuring: Amber Baird, Winston Powe, and Erin Smith

How diversity and inclusion practices can raise employee engagement and the bottom line.

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Making Personality Profiles Work in Your Organization

Featuring: Bill Jagrowski

This episode is all about personality profiles, specifically the DISC profile system, and how leaders can help their teams recognize and work within profiles for better communication, efficiency, and teamwork. Our guest is Bill Jagrowski, Jabian Consulting’s current chief operating officer and longtime management consultant.

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