COVID-19 has accelerated the shift of customer behavior to digital channels whether through shopping or customer service. Alternative methods and channels to serve the customer can expand revenue, reduce costs, and drive customer satisfaction. Product managers, UX designers, and marketers must adapt and scale to meet these new demands and retain the new channel mix through recovery.
Resources for Managing Through the COVID-19 Disruption
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If you would like to speak with Jabian about how we can help you plan for a disruption, whether coronavirus or otherwise, simply provide your information in the form below or send a note to [email protected].