People are the most important part of any initiative. If employees, vendors, or customers haven’t adopted a new tool, process, or behavior, then the desired transformational outcomes are compromised. That’s why it’s vital to proactively engage those affected by the change before it happens, manage through the change, and provide ongoing support. Integrating change with the process, strategy and technology program, balancing influence with mandate, and personalizing the change drives adoption.
of employees feel that when major change occurs, their organization rarely or never seeks to understand the impact of the change on each stakeholder group.
Most organizations underutilize change management tools that reduce risk and drive a smooth transition. Many projects fail due to a lack of adoption—meaning the solution is not fully integrated into the daily lives of users. To ensure stakeholders not only adopt the change but are also engaged, they must be invested from the beginning, brought along the journey, and have long-term support.
Organizations don’t change; people change.
Change Management Framework
Change is a journey, but there is a predictable path that people follow when going through a change. The real value associated with a change is realized once people are committed and engaged. You know you are there when people use and improve upon the change and make it their own.
