The Client:
With over 600 branch offices across the U.S. and Canada, 5,000 employees, and more than $2B in revenue, this client is one of North America’s largest on-demand, labor staffing organizations. Jabian partnered with the President, SVP of Operations, and Head of Program Management to define their transformation journey.
The Work:
The organization had decided to undertake a multi-year, multi-million dollar investment, the first of its kind since the organization’s inception 30 years ago. New ways of working, new technology, and new processes were all required for the transformation. However, the program management office was not yet able to manage a transformation of this scale. The undertaking of business needs were not yet established, and the infrastructure necessary to manage the budget an business case was urgently needed by leadership.
The Strategy:
A Jabian team of experienced business transformation experts led the effort, working with leaders of functional departments to identify a working structure for the transformation.
- Identified gaps and opportunities for the overall transformation through a readiness assessment that cut across the organization to evaluate strategy and vision, people and organization, process, and technology.
- Modeled the foundational master resource plan that identified the resource skill level, responsibilities, and timing required for each transformation workstream.
- Inventoried and built the set of tools that the transformation management office implemented to ensure information would flow from workstreams up through to the Steering Committee.
Transformation Resource & Interaction Model, Finance Model, Roadmap, and TMO Toolkit
The Outcome:
As a result of the team’s efforts, the transformation infrastructure was built with clear accountabilities, enabling workstreams to articulate progress and identify risks and dependencies, with increased transparency, fewer delays, and clearer communication.