The client was a government entity that was launching a historic rental assistance program to provide relief to Georgian landlords and tenants who fell behind on rental and utility payments due to the coronavirus pandemic.
The client was challenged with designing a new program that had never been run before. With broad guidelines provided by US Treasury, it was up to the client to understand, interpret, and implement the set of policies, procedures, and tools that would facilitate the administration of a nearly billion-dollar rental assistance program. A program of that size required the coordination of multiple public and private partners to develop and execute against a wide variety of workstreams.
Additionally, the client was tasked with developing and managing a portal that could efficiently manage hundreds of thousands of applications for review, adjudication, and payments when applicable.
The Jabian team of project managers and strategy leaders helped organize the program into nine workstreams ranging from Staffing / Training to Portal Technology to Policy Development. The team worked with both agency workstream leads as well as other private sector partners such as technology vendors and marketing agencies to define the required elements of the program and implement them in a way that was consistent with the fluid requirements from US Treasury. Leveraging Jabian’s deep expertise in project management, the team helped the client by:
- Reviewing and incorporating feedback from the public to enhance process and policy
- Coordinating activities across 9 workstreams, including Portal Development, Staffing / Training, Marketing & Outreach, HR, IT, Finance, Legal, Policy, and External Resources
- Developing and reviewing an integrated timeline with dependencies and critical path milestones
- Managing RAID log across all workstreams to identify risks, issues, and mitigating actions
- Providing senior leadership reporting on program operations and outcomes
PROGRAM MANAGEMENT CADENCE
As a result of Jabian’s efforts, the client successfully launched and managed the rental assistance program on time and on budget. The program has distributed over $500m in rental and utility relief to over 20 thousand tenants and nearly 10 thousand landlords.