Ed Haines

Senior Strategic Advisor & Shareholder

Ed joined Jabian in 2019 as a Senior Strategic Advisor who is responsible for product development and go-to-market strategies. He is an experienced executive and operational leader who specializes in complex global programs, digital transformation, and IT delivery and service. He has led a number of global network transformation projects for multinationals, operational cost savings and process improvement initiatives, customer experience improvements, ERP transformations, and software design.

Ed previously worked at British Telecom’s Global Services division where he spent 15 years as an executive responsible for delivery, service, and operations for global network outsourcing contracts leading project management, service, operations, and customer success teams in the US and Europe. Prior to BT, he spent eight years as VP of IT and Operations for Yale Lock.

Ed graduated from Nottingham Trent University, UK with an honors degree in Mechanical Engineering including study and work abroad programs in Budapest, Hungary, Karlsruhe, and Munich, Germany. Ed is a long-time resident of Atlanta, GA after moving to the US in 1992.


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