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Servant leadership is founded on the innate desire to serve others, but it starts with self-awareness. All behavior starts inside oneself and we interpret situations and react based on our individual styles. During our People Strategies Executive...
We have now shared a few viewpoints on leadership and management regarding how both skillsets are needed and overlap in individuals and organizations. Amir shared his perspective on turning on the leadership switch, a piece that highlighted how managers can be leaders...
Business leaders must revisit their 2020 goals and success metrics to account for the ripple effects caused by Covid-19. As you and your business continue adjusting to this new normal, you should use this time as a chance to improve goal setting processes. It is even...
In The Five Dysfunctions of a Team, one of his numerous best-sellers, Patrick Lencioni spends a great deal of time outlining one of the leading causes of team dysfunction: the absence of trust. Lencioni outlines how the foundation of any successful team is trust...
Pre-crisis, 80% of organizations expected to compete mainly based on CX. The customer focus remains crucial, but the crisis has changed how companies approach satisfying customers to drive overarching brand relevancy. Leaders are staying relevant through the...
Jabian Consulting frequently hosts intimate roundtables with like-minded leaders to foster connections and share insights. On May 13, we hosted a virtual ‘Meeting of the Minds’ with 18 CX leaders across four cities. The Jabian-facilitated discussion...