Category
Business leaders must revisit their 2020 goals and success metrics to account for the ripple effects caused by Covid-19. As you and your business continue adjusting to this new normal, you should use this time as a chance to improve goal setting processes. It is even...
Organizations are working in a different business landscape: a rapid and forced shift to a virtual and remote world. The silver lining to this is that remote work enables companies to hire flexible and contingent staff, and is an opportune time to think cost...
In The Five Dysfunctions of a Team, one of his numerous best-sellers, Patrick Lencioni spends a great deal of time outlining one of the leading causes of team dysfunction: the absence of trust. Lencioni outlines how the foundation of any successful team is trust and...
Pre-crisis, 80 percent of organizations expected to compete mainly based on CX. The customer focus remains crucial, but the crisis has changed how companies approach satisfying customers to drive overarching brand relevancy. Leaders are staying relevant through the...
Jabian Consulting frequently hosts intimate roundtables with like-minded leaders to foster connections and share insights. On May 13th, we hosted a virtual ‘Meeting of the Minds’ with 18 CX leaders across four cities. The Jabian-facilitated discussion...
This won’t be like the usual COVID-19 risk pieces we’ve all been inundated with lately. We’re going to take a positive and practical tone towards risk even while we recognize that organizations are overwhelmed, and drastic measures are being taken. So, let’s put that...