The Client:
This aviation training client operates training centers globally with a focus on certifying business, corporate, and helicopter pilots through classroom and simulation training. Jabian worked directly with the group responsible for maintaining the classroom and simulator configurations in alignment with manufacturers and regulators. Classroom materials included manuals, poster visuals, mock-ups, and videos. Simulators were multimillion-dollar units designed for each aircraft type they offered.
The Challenge:
The client’s process for receiving, estimating, and implementing submitted change requests to their classroom and simulator trainings had been broken for two years. The system they were using for workflow and change control had not been functioning as designed. As a result, many of the training programs had become de-certified or were not up-to-date, causing them to frustrate paying customers or lose them to competitors. The client wasn’t sure what the solution was and lacked a mature selection process.
The Strategy:
Jabian utilized our Business Process Analysis (BPA) methodology as the framework for the initial stages of the engagement, and then leveraged our Vendor Selection framework to help the client ultimately select their best-fit vendor. Jabian’s Change Management best practices were also leveraged.
These assets enabled our team to:
- Fully understand the nature and complexity of the client’s problems
- Create detailed business requirements so potential vendors could understand the scope and desired outcomes
- Advise the client on the need for a system which would provide them with strong workflow, document management, and change control capabilities
- Utilize a qualitative and quantitative scoring mechanism to score and rank each potential vendor across several criteria
Vendor Scorecard
Capability Model
The Outcome:
As a result of our efforts, the client selected a vendor that met all of their needs and effectively enabled their complex process. The resulting system made a sizable impact on key stakeholders including the client’s employees, manufacturers, and regulators. Each of these groups praised how easy it was to use the system and commented on the value it delivered. The client also upped the quality of their vendor selection decisions by leveraging the techniques learned on the project.
